Sunday, August 28, 2011

Stick Up For Yourself As A Consumer

I'll let my email speak for itself...

"My parents had your "Tagnabbit" quick release on their dog's collar. I thought how ingenious as my dogs tends to wear the same collar all their lives, because I don't want to bend those wires to take off the tags.

I ran straight out and bought one in April 2011. Less than a week later my teen said "Mom here's Little Stars tags."  She was holding them in her hand. Shocked I looked at the gadget and surmised that my husband had put the leash through it. I had warned every one it was for tags only not the leash. Hubby and I got in a mini argument. He claiming he had NOT put the leash through it. I just figured he accidently did. No more arguing. I pushed the metal lever back to it's original place and went on with life.  About every week or so the tags would be found laying some where in the house.
One at left possible leash damage operator error.  One on right snapped right off sending tags all over floor.

Finally, in July I bought another figuring operator error on the first one. We know better. This is still a very cool dog tag holder.

Not one week later I find my dog's tags laying on the floor. This time not the Tagnabbit, but each individual tag. The Tagnabbit's bottom metal bit had broken off some how. Not the spring loaded piece, but the whole bottom piece sheared off at top puppy paw piece. I have a picture if wanted.
Now I'm wondering "hmmm maybe this isn't operator error, but a defective product." I have a middle aged, liver damaged, gimpy legged 23 pound dog hardly a candidate for rough treatment of the product.

What are your thoughts?"

I received a quick reply back from the company...

"Thank you for the product feedback regarding the Tagnabbitt. There was a "run" of this product where our supplier did not meet particular specifications. Unfortunately, there is no lot number to track the item that were affected, which leaves us to address the end-user as we receive the complaints. We are looking to receive the revised product by month end. If you will provide your mailing information, customer service will send one to your attention, when they are received.
Best regards,
On-Line consumer Services

I thanked them for their quick reply and sent my address.  Honestly, I thought it would be a long time or not at all that I'd receive a replacement.  I wasn't really looking for a replacement as much as I wanted to let them know how their product was holding up in the real world.

On August 24th I received 2 Tagnabbits and a dog treat in the mail to my great surprise.  Less than 2 weeks from my product review to the company I had 2 new dog tag holders.  So, if you're looking for items for your pet I'd recommend Petmate products.  Their customer service is awesome.  Now to test this one out.

UPDATE 10/23/11:  I started using one of the new Tagnabbits.  It wasn't too long after that I found my dog's ID tag on the floor.  This happen several more times where I'd find just the ID, but the dog license and rabies tag stayed on the Tagnabbit attached to my dog's collar.  I had what my friend's and I call "evil ESP" about the situation.  I had a feeling I should take the Tagnabbit off and secure the tags to my dog's collar the old fashioned way, but I didn't.  Well, it bit me in the butt.  All my dog's tags with the Tagnabbit are now gone.  We can't find it any where.  Is it in the house?  Is it in the backyard?  We've looked and can't find the tags any where.  They are here some where and will show up one day.  I'm starting to replace the tags as I don't have time to wait for that day to come.  So, bottom line don't buy a Tagnabbit.

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